Privacy Policy.
This policy explains how NOLO ("we", "us") handles personal data when you rent a power bank, browse nolosharing.com, or contact us as a venue. It is written to align with the EU General Data Protection Regulation (GDPR) and Spain's LSSI-CE.
1. Who we are
NOLO is a power-bank sharing service operating in Mallorca, founded by Lorenzo Maria Russo and Frederikke Ahler. For any privacy request, email hola@nolosharing.com.
2. What we collect, and why
- Payments. Rentals are processed by Stripe at the station. Your card details go directly to Stripe and never touch NOLO systems. We receive a transaction record (amount, time, station, last 4 digits, status) to operate the rental and our accounts. Legal basis: performance of the rental contract.
- Venue enquiries. If you submit the "Become a partner" form, we collect your name, venue name, email and message — and, if you provide them, your phone number and area — to respond. Legal basis: your consent / pre-contractual steps.
- Website analytics. We use Google Analytics 4 to understand aggregate site usage. Legal basis: consent, where required.
3. Venue partner enquiries
When you send the "Become a partner" form we collect your name, the venue name and your contact details (email and, optionally, phone number and area), plus anything you add in the message. We use this data only to respond to your partnership request and to arrange a possible installation. Enquiries reach our own systems and, as a fallback, Netlify Forms. For any request about this data, email hola@nolosharing.com.
4. Processors we use
Stripe (payments — PCI DSS Level 1), Netlify (hosting and form delivery), Google (analytics). Each acts as a processor under its own terms and may process data outside the EEA under appropriate safeguards.
5. How long we keep it
Transaction records: as required by Spanish tax and accounting law (generally up to 6 years). Venue enquiries: until the enquiry is resolved and for a reasonable follow-up period, then deleted. Analytics: per Google's retention settings.
6. Your rights
You may request access, rectification, erasure, restriction, portability, or object to processing, and you may withdraw consent at any time. Email hola@nolosharing.com. You also have the right to complain to the Spanish data protection authority (AEPD, aepd.es).
7. Cookies
The site uses essential cookies and, with consent, analytics cookies. You can control cookies in your browser settings.